Speech Recognition

What is speech recognition?

Speech recognition is the process of converting acoustic signals, captured by a microphone or a telephone, to sets of words, through complex algorithms located on a computing device or system.

Speech recognition technology allows a computer to recognize human speech. The systems are speaker independent. They recognize and respond to a wide variety of speakers having different voices, speech patterns, accents and even languages. Speech recognition can recognize anyone's speech, with the condition that they are speaking in the language the application was designed to understand and within the possible phrases for a designed application.

Today automatic speech recognition systems find widespread application in tasks that require a human-machine interface, such as automatic call processing in the telephone network and query-based information systems that provide updated travel information, stock price quotations, weather reports, etc.

There are different types of speech recognition:

  • Discrete speech systems
  • Continuous speech systems

Learn More About:

The benefits of speech recognition for call centers.

Four Ways Speech Recognition Is Going To Change The Mid-Market Retail Call Center

The uses of speech recognition in call centers.

The top five uses of speech recognition technology

The advantages of hosted speech recognition over premise-based solutions.

EIG's Rex Stringham on Hosted Speech Recognition Service

Latest News

Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.