Speaker Recognition

What is speaker recognition?

Speaker recognition is the process of automatically recognizing who is speaking on the basis of individual information included in speech waves. Such systems rely on features influenced by the physical structure of an individual’s vocal tract and the behavioural characteristics of the person (motion of the mouth and pronunciation).

Applications of speaker recognition

Speaker Recognition makes it possible to use the speakers' voice to verify their identity for such purposes as

  • Transaction authentication: toll fraud prevention, telephone credit card purchases general queries (available products and services)
  • Monitoring: remote time and attendance logging, prison telephone usage sales orders 
  • Database access services  
  • Information services: customer information for call centers, audio indexing 
  • Voice dialing 
  • Security control for confidential information areas
  • Remote access to computers
  • Forensics.

Learn More About:

The benefits of speech recognition for call centers.

Four Ways Speech Recognition Is Going To Change The Mid-Market Retail Call Center

The uses of speech recognition in call centers.

The top five uses of speech recognition technology

The advantages of hosted speech recognition over premise-based solutions.

EIG's Rex Stringham on Hosted Speech Recognition Service

Latest News

Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.