Useful Links

Summary of Legal Restrictions in Direct Marketing in Europe: A summary of the regulation in Direct Marketing in the European countries.

Federal Requirements for Proper Use of Prerecorded Messages: DMA's summary of Federal Regulation for the use of prerecorded messages.

COPC: The official website of Customer Operations Performance Center Inc.

DMA: The official website of the Direct Marketing Association.

Telemarketing Sales Rule (‘‘TSR’’); Final Rule Amendments: FTC's Telemarketing Sales Rule.

Silent Calls:FAQs: Ofcom's regulation on silent calls.

Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991: FCC's Report and Order released in 2003.

ECCCO: The official website of the European Confederation of Contact Centre Organisations.

ATA-SRO: Telemarketing rules set by the US self-regulatory organization ATA. a site containing call center related glossary.

CCNG International, Inc.: a network for customer care and contact center professionals that provides its members with special access to educational programs, tools, and materials.

Teleplaza: a directory that organizes and categorizes online contact center resources specifically focused on the call center industry. Association des Agences-Conseils en Communication. Fédération des Entreprises de Vente à Distance (FEVAD) Marketing Association Syndicat National de la Communication Directe (SNCD)


Latest News

Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. ( a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.