How to decrease turnover rates?

The level of staff turnover in call centers is a major management challenge.  

Appropriate planning and tracking always delivers better results. When setting a plan to reduce turnover it’s important to find out and analyze the main causes of turnover at your organization. While implementing the steps of the plan you should control their effectiveness and make readjustments accordingly.

To decrease turnover rates the following matters should be taken into consideration:

  • improving selection process is the first step to reduce turnover rates;
  • increasing the numbers of candidates contributes to the selection of candidates who are most likely to stay and be productive;
  • quality managers is the most important factor that will keep an employee in one company; 
  • good training keeps employees longer with the same company;
  • setting long term goals and letting the employees participate in the development keeps call center staff content;
  • morale and happiness can bring positive aspects in regards to the employees work attitude;
  • a relatively stress free environment can bring benefits to performance and morale;
  • providing employee recognition help reduce turnover rates.
 

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