Hosted vs Premise-Based Speech Recognition Solutions

A premise-based speech solution is one where the technology is residing in client’s premises. Businesses own the technology (platform, engine, application) but also have to maintain it. This is the most common deployment model for speech. This model provides businesses with autonomy over the solution.

With hosted speech solution all components of the speech solution are located on a hosted speech provider’s network data center. All speech application development and management and routing is outsourced. Ports or platforms are usually shared in a multi-tenant environment. Application management and security is provided by the hosting vendor.

Hosted speech solutions have the following advantages over premise-based speech solutions:

  • Hosted speech solution protects from technology obsolescence. It is up to the service provider to keep up with new releases of the speech recognition platform.
  • When call demand fluctuates considerably, a hosted solution can be especially cost-effective. The hosted solution allows an enterprise to only pay for what they use. Hosted speech solution allows clients to evaluate and leverage the benefits of speech with no heavy upfront costs. This model does not require hiring additional personnel or paying for heavy systems integration services.
  • The hosted solution considerably reduces the need to maintain expertise on speech recognition. Speech recognition requires a significant and expensive re-tooling of internal resources that can be avoided through hosting.

Speech recognition is considerably more expensive than touch-tone. The initial investment and risk with speech recognition can be minimized by shifting responsibility for optimizing speech recognition to the service provider.


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