We invite you to view the discussion forums. You will find here other call center managers' views that might help you make the right decisions in order to reach success. You can post here all your concerns and questions regarding the call and contact center industry.


Westbay Call Center Forum

This forum has offered a place for call center professionals to share their ideas February 1999.  It concentrates on operational issues with occasional technical discussions.

ICMI's QueueTips Forum

These are forums for discussion of general call center topics, issues pertinent to small call centers, topics related to people management, and for sharing call center job descriptions.

CallCenterOps Forum

The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

TMC's VoIP Forums

Call Center, CRM, call center hardware, call center technology and software.

Hiring Call Center Agents, Outsourcing, Wanted Ads, Hosted CRM, etc.

Real Estate Forum

Discuss telemarketing strategies here.

CiteSales Sales & Marketing Management

Discussions related to telemarketing, expert telemarketing tips.


Latest News

Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. ( a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.