Fax Machines Detection

The accurate detection of fax machines is another factor that impacts a call center’s database.

The numbers that have been identified as fax machines are typically discarded by predictive dialing applications, not to be contacted anymore. Identification failure brings to the following results:

  • Valid telephone numbers may be eliminated from the database, if the predictive dialer has incorrectly identified them as fax machine. 
  • If fax numbers are wrongly classified as “no answer” or “answering machine”, they may be retained in the database.

Both of these situations negatively affect the productivity a predictive dialer was designed to provide.

 

Learn more about: 

Functioning, features, types and benefits of predictive dialers.

Predictive Dialer Tutorial

Cost of predictive dialing systems, factors to consider in deciding which predictive dialer to purchase.

Predictive Dialing Questions and Answers

Factors affecting predictive dialers' performance.

Predictive Dialers - Overview

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