Daily resources animation in Call Centers

Call center employees must deal with many difficult customers, their actions being micromanaged and monitored in the meantime. Under such conditions, low morale and a total lack of enthusiasm for the job are not uncommon to happen. It is up to call center supervisors and managers to create an environment where a culture of optimism can flourish.

Here are some fun ways to motivate the call centre staff daily:

• Fun score sheets; humorous tracking tools used by agents to assist in the self monitoring of their targets;

• Desk pets; customers are often unkind and irate; the goldfish have a calming affect on the agents;

• Writing a hand-written thank-you note to an agent who goes above and beyond the call duty;

• Having poetry or writing contest; publishing the work in the company newsletter.

 

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Stan Billue releases his classic Sales Training Series in MP3 Format

June 09, 2009 by Stan Billue

Although recognized as one of the top Telemarketing Sales Trainers in the World, Stan Billue is the first to admit that he is rather slow on adapting to new technologies. Stan stated; “I was probably one of the last professional Speakers to add a Fax Machine, a Computer and then a Cell Phone. I also drug my feet at converting my Audio Series from Cassettes to CDs a few years ago.”

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Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers 

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. 

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.

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