Agent Transfer Time

The connect rate directly depends on the agent transfer time.

The noticeable pause or silence period after the call has been answered make recipients realize that they are receiving a collection call. The consequences are hang-ups and limited list penetration.

The predictive solution should maximally reduce the transfer time.

The transfer time depends on several factors:

• the predictive level setting;

• the quality of the calling list;

• the number of lines being used;

• the time of day.

A well-cultivated calling list set to a proper predictive level should pass calls on to agents in 20 seconds or less.

 

Learn more about: 

Functioning, features, types and benefits of predictive dialers.

Predictive Dialer Tutorial

Cost of predictive dialing systems, factors to consider in deciding which predictive dialer to purchase.

Predictive Dialing Questions and Answers

Factors affecting predictive dialers' performance.

Predictive Dialers - Overview

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