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GloCCal.com is the first multi-language online community interconnecting, informing, accompanying on all Call Centers, Contact Centers, Customer Care issues.

Latest News

Asia Embraces WhatsApp for Customer Service

July 08, 2015

New research has shown that Singapore, India and Indonesia are beginning to use WhatsApp when contacting organisations. BT has gathered insights from 5,500 people across 10 countries to determine which channels customers are using to get in contact with various organisations.


Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers

June 04, 2009

Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software.

SAN CARLOS, CA, June 04, 2009 /24-7PressRelease/ -- Contactual (http://www.contactual.com/pr), the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. (http://www.pipkins.com/) a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.


Call Center / BPO Job Opportunities in Hubli

May 23, 2009

Asterix call center Training institute is conducting CAMPUS INTERVIEW for CALL CENTER /BPO on 26 may 2009 at 10am. Candidates who have completed P.UC and any Degree are eligible.


Offshore call center outsourcing

March 14, 2009 

"Outsource call center projects and save up to 50%."

India, Republic of (Press Release) March 14, 2009 --

The customer contact center is one of the most under-exploited resources in the modern enterprise.   


Metaphor Launches SayMedia Voice Recognition Application for the iPhone

March 4, 2009

SayMedia Allows Voice Search Of Any Movie Or Any Current TV Show.

WELLESLEY, MA, March 4, 2009 - Metaphor Solutions, Inc., a leader in voice-enabled mobile applications and Web 2.0 Interactive Voice Response (IVR) for enterprises, has launched SayMedia, a voice search application for various media on the iPhone. 


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Next Events






American Teleservices Association


Wednesday, July 15
3:00 - 6:00 pm
Join us to meet contact center professionals from the Indy area. Both members and non-members are welcome. Feel free to invite your clients, vendors or peers to attend.
Come meet with ATA Members and Staff. Hear brief updates from ATA CEO Tim Searcy. Discuss the development of an Indy Area Chapter of ATA. Network with other local contact center leaders.

Welcome to the 2009 APCO International Annual Conference & Expo!




August 16-20, 2009 - Las Vegas, Nevada. The APCO International Annual Conference presents the industry’s best educational and product offerings. This year’s conference in Las Vegas will kick off the Association’s 75th Anniversary.



Annual Call Center Exhibition


October 6-9, 2009, Las Vegas. ACCE is the essential global gathering place for the contact center industry. Networking opportunities abound, while an exciting speaker line-up includes industry luminaries and experts. ACCE offers an exciting, energy-charged environment filled with insightful sessions offering actionable solutions for maximizing the performance of your organization.


V. Istanbul Call Center Conference & Expo



Reinventing Your Contact Center: A Crystal Road to Priceless Multi-Channel CRM
Lutfi Kirdar 
Convention Center, Rumeli
October 26-27, 2009
Istanbul, Turkey





VoiceCon San Francisco 2009





Use Communications to Transform Your Enterprise
IP Telephony is being integrated with a new generation of Unified Communications technologies, services and applications that will transform how your enterprise does business. VoiceCon will help you create the roadmap for migrating to the next plateau, and help you maximize your investment in enterprise communications.